What time do you deliver?
- Knights Tent & Party Rental delivers from 7:30 a.m. to 9:00 p.m., generally 1-2 days before the event. This gives you time for set up and decorating before your special event. Pick up from 7:30 a.m. to 9:00 p.m. is generally 1-2 days after the event. This allows for proper clean-up and organization of the items. We will call approx. 1 week prior to your event in order to narrow the delivery and pick–up times and days. Additional charges may apply if it does not fall within our standard delivery hours.
Do your driver's set-up the equipment?
- Knights Tent & Party Rental staff is happy to set up and tear down all tents, moonwalks, and heavy equipment which is included in our delivery charge. Delivery charges vary upon location and difficulty of tent. Local delivery is $35. Delivery over 10 miles is $55. Tents 40x40 and larger have a delivery/setup/pickup charge of $165- $500 depending on installation. We do not set up or breakdown tables and chairs, nor place linens on any tables and chairs. If you want the drivers to do that, please make the request ahead of time.For pick-up, please have all equipment cleaned thoroughly and stacked as delivered on dollies with straps provided and placed a dry location under tent in order to avoid the additional cleaning & breakdown charges. Cleaning of party food machines is an additional $25/ machine. Note , we do not accept any food back, opened or unopened for health reasons.
Is there a Minimum Order?
- Our minimum order is $125, however this varies by location and by time of year. Please contact our office for details. We may be able to work something out.
How do I know how many people I can accommodate?
- Knights Tent & Party Rental event coordinators will be glad to visit with you and review your site in preparation for your event. Our cost is $100 per site visit. We offer event design layouts also for $100, to help you visualize your event set up. Both are included free with your confirmed order.
What type of linen do you carry?
- We specialize in gorgeous spandex linens, undertable lighting, and chair covers. However we also have cotton linens as well. Please check our linen page.
- You do not have to wash the linens however please shake off any decorations and food prior to pick-up.
- It is up to the drivers discretion if he feels the items were not stacked or cleaned properly. Additional charges may apply.
What if something gets broken?
- Knights Tent & Party Rental offers a Damage Waiver with every order. We will add this to your order. If you do not want this, please let us know. You have the opportunity to decline the waiver at deliver. This waiver protects you from accidental damage to the equipment. Replacement is required if the equipment gets damaged, misplaced or broken from non-careful or non-intended use.
How do I pay?
- Knights Tent & Party Rental requires a credit card on file for reservation and a non- refundable deposit of $100. A $300 non-refundable deposit is required for orders over $1000 with 50% to be paid no less than 3 months prior to event & 100% to be paid no less than 3 weeks prior to event. We will call approximately 1 week prior to your event to confirm delivery and provide you with an opportunity to make any additions if available. Deletions to orders must be made no less that 6 weeks prior to event date so that we can have the opportunity to rent those items. Your order will be confirmed by email. Payment-In-Full for orders under $1000 must be received by check no less than 1 week prior to delivery or by credit card. Cash is also accepted at delivery (no checks). If we do not receive payment upon delivery, the credit card provided at the time of your reservation will be charged prior to set-up. There is an additional charge of $100 for site inspection and $75 for layout design, however this is included with your order. If the order gets cancelled after these services have been provided, the account will be charged $175. The deposit is non-refundable.
Can I get the items early in order to decorate?
- Knights Tent & Party Rental will generally set-up 1-2 days before your event. This gives you time for set up and decorating before your special event. We will call you approx. 1 week prior to your event in order to narrow the delivery and pick–up times and days. Make your request at reservation so we can plan deliveries properly.
When should I make a reservation?
- The earlier the better! Popular weekends do fill quickly.
Is there an after hours number in case of emergency?
- Knight Tent & Party Rental offers a 24 hour, 7 day a week on call service for clients with current orders. We are here for you!
